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Privacy Notice

1. What’s in this Privacy Notice?

This tells you:

• what information we might collect about you

• how we might use that information

• when we might use your details to contact you

• what information of yours we might share with others

2. What does this notice cover?

This covers the use of Conundrum offered by Wycombe Abbey. You can find key information on what we do with your personal information when you use Conundrum.  

For further information about other services offered by Wycombe Abbey please refer to the Privacy Notice here.

3. How we protect your personal information

We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind. 

At the same time, no service can be completely secure – if you have any concerns that your Conundrum account or personal information has been put at risk, for example if someone could have found out your login information, please straight away contact [email protected].

Where we store your information

Some companies that provide services to us run their services from outside the UK. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the UK.

4. What types of personal information does Conundrum collect about me?

a. Information that you give us

We ask for your name and contact details, your age or parent contact details, depending on what you’re doing and your age. When you register for Conundrum, or update your details or settings we ask for some personal information, like your email address and age.

b. Device information

Devices are lots of things like:

• your computer

• your mobile

• your tablet

We automatically collect some technical information from these devices and web browsers. This might include:

• IP (internet protocol) address

• device ID

• app ID

c. Location Information

We DO NOT collect information about your location when you use our services. However third parties may use this information

d. Information on your activities outside Conundrum when you talk about us

Like if you’ve mentioned us in a Twitter post, we’ll collect your Twitter handle.

e. Information on how you use Conundrum 

Like the your scores and how you progress in the quiz.

5. How long will Wycombe Abbey keep my personal information in relation to Conundrum?

When you give us any personal information we keep for as long as you are engaged in the quiz, plus 12 months. And always stick to these principles:

• we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it

• we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements

• we design our services so that we don’t hold your information any longer than we have to

• we may close your Conundrum account if you haven’t used it in the last year. We’ll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we’ve sent you any emails about this

6. How can Wycombe Abbey use my personal information?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to Conundrum. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

• the law says it’s fine to use it, and

• it fits with the rights you have. 


We use your information for these types of things:

a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to check if you’re using Conundrum and to keep the licensing database accurate and up to date

d. to personalise communication via email

e. to research and innovate – You’re not a guinea-pig here, but knowing how you use the quiz will enable us to develop further quizzes.

7. Wycombe Abbey does not use your personal information:

a. to recommend things we think might interest you

b. to show you advertising when you access Conundrum 

c. to contact you about various other things

8. When will Wycombe Abbey use my information to contact me?

We might use your information to contact you about different things, like:

• to update you on any changes to the Conundrum policies, practices and terms of use 

• to check with you about any service or activity you’ve signed up for. For example, we will tell you your score

• to answer you when you’ve contacted us, or to respond to a comment or complaint

• to invite you to take part in surveys about Conundrum, which are always voluntary


We’ll only contact you when we need to or when you’ve given us permission.

We’ll never contact you to ask for your login details.

9. Will I be contacted for marketing purposes?

No, we will not contact you for marketing purposes, however if we launch new quizzes we will let you know.

10. Will my personal information be used when Wycombe Abbey uses other companies to process my personal information?

Some companies provide services to us to run Conundrum and communicate with you. We only let that happen if we are satisfied with their levels of security and receive assurances that they will not use your personal information for marketing and advertising purposes. 

11. When does Wycombe Abbey share my personal information with others?

We’ll never sell your personal information. We do share it with others in these ways:

a. When you make something public. For example, like post a comment which the public can see.

b. When we use other companies to power our services.

In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about your scores, to ask you what you think about Conundrum, or to analyse data on how people use our digital services so we can improve them.

We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

c. Sometimes by law we have to pass on your information to other organisations.

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

12. What’s different for children of different ages?

a. We might ask you to tell us your age

To make sure you use the parts of Conundrum that are suitable for you. 

b. Sometimes we’ll ask to get your teacher, parent or guardian’s consent

We might also ask for some details from them, so that we can contact them. 

c. Sometimes we’ll tell your teachers, parents or guardians about your activities

For example, if you enter one of our competitions, we might contact them if you win a prize.

d. When we can contact you

Sometimes we need to get in touch with you but we’ll always follow the rules.

e. Human beings and not robots will make the big decisions that affect you

For example, a Wycombe Abbey teacher will select the winner of the prize, based on highest score achieved and quickest time?

f. You’re in control of how we use cookies and tracking

Cookies are small text files that transfer onto your device when you use a service.

We use cookies and tracking to get information about what type of device you’re using to access our services and we record things like what sites you visit, your IP address (a unique number your device creates every time you connect to the internet) and to make things easier for you like remembering where you got to in a quiz.

You can switch off some cookies and similar tracking technologies. Or your parent or guardian can do this if you’re under 13.

But other cookies cannot be turned off.

g. You’ve got privacy rights so get to know what they are

You can:

• ask us what personal information we hold about you

• ask us to correct or delete your personal information

• tell us to stop using your personal information

If you’re 13 or older, you can do this yourself.

If you’re under 13 your parent or guardian probably has to do it for you.

13. Can I delete my information?

You can delete your account. Your account information is immediately deleted.
Keep in mind:

• we keep a record of how you’ve used our services, but this information can’t be linked back to you

• we also keep quiz scores, but no longer than 12 months 

14. What are my rights?

Remember, you’re in control of your personal information.

You have the right to:

• request a copy of your information

• to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes

• to change your mind, and ask us to stop using your information. 

• Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t.

15. How does Wycombe abbey use cookies and similar tracking?

a. What are cookies and tracking technologies?

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app.

b. Why do we use cookies and other tracking?

To do a few different things:

• to remember information about you, so you don’t have to give it to us again. And again. And again

• to keep you signed in, even on different devices

• to help us understand how people are using our services, so we can make them better

• to find out if our emails have been read 

c. What are the types of cookies?

Some cookies are always on when you visit us, and you can’t turn them off unless you change your browser settings. We call these “strictly necessary cookies”. We use them to make sure our digital services work correctly and are meeting audience needs and interests.

We also use functional and performance cookies to make your experience more enjoyable. You can switch these on or off at any time and you can always change your mind. We’ll only use them if you’ve agreed.
We use a product called Mailchimp to run our email communications. You can find out more about the Cookies they use here. 

d. How do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.

e. How do I control my cookies and tracking?

Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. 

Stopping all cookies might mean you can’t access Conundrum, or that some of them might not work properly for you.

Another way to control some tracking is in the settings on your device.

16. How will I find out about changes to this privacy notice?

We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. It might be a notice or an email.

If you don’t agree to the changes, then you can always stop using our services, and stop giving us any more personal information. 

17. How can I contact Wycombe Abbey?

For any other questions or comments about this policy speak to our Data Protection Lead.

E-mail: [email protected]

We’re regulated by the Information Commissioner’s Office. You can also contact them for advice and support.

August 2022